Please allow up to 24 hours for orders to be processed after your initial purchase. Once your order is in the fulfillment stage, you will receive an email with a tracking link. Orders will take 24-48 hours for the link to activate and update. Orders will be trackable via email and can also be reviewed by our team upon email request. Shipping times vary depending on your location but range between 3-7 business days for US orders.

CISE provides free shipping for all orders valued at $200+. Your order must value more than $200 prior to the shipping cost and fees to be awarded the free shipping. Therefore, if your order is below $200 prior to the shipping cost and fees, free shipping will not be awarded. Please see the free shipping code below. 

Customers of orders valuing $200+ must use the discount code FREESHIPPING at checkout prior to submitting their order in order to receive free shipping on the order. In the event the customer does not add this discount code to their order at checkout, CISE cannot grant free shipping after checkout, therefore it is very important that each customer add this discount code prior to submitting their order as CISE's Customer Support Team will not be able to add it to your order once it has been submitted. 

Coupon Policy:
Please note that our discount codes, including FREESHIPPING, cannot be combined with other promotional codes. If you are using the FREESHIPPING code, additional discount codes will not be applicable to the same order.

It is very important to confirm that the shipping address is inputted correctly prior to submitting your order. CISE will only be able to update a shipping address prior to fulfillment and shipment. All customers have 24 hours to contact CISE's Customer Support Team via email to update the shipping address on your order. Once an order has begun the fulfillment process, we are unable to update the shipping address. Therefore, it is very important to confirm that you have inputted the correct shipping address on your order prior to completing the order.

If you do not contact CISE's Customer Support Team to change the shipping address within 24 hours of completing your order, you will be responsible for any further shipping costs should the order arrives to an incorrect address or is returned to sender. CISE will not be responsible for the delivery to an incorrect address nor the loss of product due to delivery to an incorrect address as all shipping labels are generated from the address provided to us on your order.

International Shipping:

We offer standard international shipping worldwide.

Please select the currency in the top right corner and this will change the currency on the website. Once you are in checkout, you will see the payment methods and calculations for any appropriate shipping and taxes fees. 

Depending upon the country/region, duties and taxes will be calculated in your selected currency at checkout.

Mail carriers are subject to reach out to customers directly regarding payment for customs fees.